1. DEFINE THE PROBLEM:
This step is often overlooked because it is often hardest to tackle. A problem can be defined as the difference between something as it is exists and what is viewed as a satisfactory situation.
To determine this difference requires both that the present situation be defined interms that are clear and indisputable and that realistic and attainable satisfactory situation be agreed on by people who are affected by the problem.
2. LOOKING FOR CAUSES:
In actual fact, a difference does exist between problem and its causes, though often this distinction is difficult to make, most individuals do agree on the problem definition but not all will agree on the problem’s causes. Most people define a cause interms of their particular area of interest.
3. OUTLINE ALTERNATIVE SOLUTIONS:
Once the probable cause are normally sought. It is not proper to engage in evaluation simultaneously with searching for solutions. It is better to see for as many solutions as possible since the most unusual suggestion often turns out to be the best.
4. ASSESSING THE SOLUTIONS:
Once the possible solutions have been ascertained they must be assessed. They should be assessed using similar criterial. All solution must be evaluated interms of cost, time to implement, acceptability to those involve and how much the solution will contribute to solving the problem.
5. SELECTING A CAUSE OF ACTION AND MEASUREMENT CRITERIA:
Once the solutions have been assessed, one or a combination of them should be selected and an action plan initiated. The steps to implement the solution should be ascertained. Solutions should be implemented with regard for measuring the solutions’ effectiveness.